Utility Clerk I

Job Title: Utility Clerk I

Location: 3101 Goodman Road W

Department: Utility & Sanitation

Job Description:

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

• Process payments daily, close out drawer and prepare monies for deposit
• Enter cut-off payments as guided and instructed
• Add special notes or important information into accounts
• Assist utility department customers with general questions
• Assist with various miscellaneous duties in the utility department
• Answer and direct numerous calls for the utility department
• Greet citizens and answer phone calls for City Hall
• Knowledge of general city operations and general City of Horn Lake information, for example:  including but not limited to population, demographics, directions, etc.
• Other duties as assigned

The Utility Clerk I position is a full-time, probationary position of the Utility Department. This is a closely supervised position. The work hours for this position are regular hours, year-round, occasionally requiring the applicant to work more than scheduled hours. This position does not require night work, or shift work, and the applicant will never be on call. This position is 100% indoors. The position handles monetary accountabilities and handles cash, checks, and other City receipts at times. The position holder is accountable for managing accounts. He/she is also accountable for assuring that there is no undue legal liability placed upon the City.  The person in this position must be able to be successfully bonded. 

The applicant of this position must have a valid driver’s license in order to be granted this position. The applicant must have completed high school or must have obtained a GED prior to starting this position. No experience is required for this position, although it is recommended to have experience in customer service, office related work, and computer-based work.  The stress level associated with this position is moderately low.

Knowledge:

• Basic functions of computers
• Billing system
• Meter readings

• OSHA standards and regulations concerning employee safety
• Federal and State statutes concerning the work of the department
• Mathematical skills, including additions, subtraction, division and multiplication
• General functions and operations of the municipal government

Skills and Abilities

• Be able to diligently handle disgruntled citizens
• Customer service skills
• Maintain patience
• Prioritize daily work flow
• Well motivated
• Positive attitude
• Work well with the public
• Work as a team member with other employees
• Meet specified and/or required deadlines
• Make decisions within specified time restraints
• Communicate effectively with residents, elected officials, other City employees, etc.
• Maintain confidentiality
• Handle multiple tasks simultaneously with frequent interruptions
• Maintain professional composure in heated situations
• Develop, implement, and follow departmental and City procedures

Note: The hourly rate and rate of increase for this position is adopted and approved each fiscal year as part of the department budget.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Characteristics described in this job description are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform them. 

Reports to:    Lead Clerk, Customer Service Supervisor, Utility Manager

Supervises:   N/A

FSLA:              Non-exempt

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